Frequently Asked Questions
Everything you need to know about your Le Toy Van shopping experience.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on the destination.
How do I initiate a return or exchange?
We offer a 30-day return policy. Items must be unworn, with original tags attached. You can start your return through our online portal using your order number and email address.
What materials are used in your clothing collections?
We prioritize sustainability and comfort, using a blend of organic cotton, recycled polyester, and ethically sourced linen to ensure high-quality, long-lasting garments.
Do you offer a size guide for your garments?
Yes, each product page features a detailed size chart. We recommend measuring yourself and comparing it to our guide, as our fits range from slim to oversized depending on the collection.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.